FAQS

Q:
How do you raise your funds?

A:

Mainly through our property rentals. Unlike most charities, we do not fundraise in the traditional sense; our funds are generated from the rental returns on our property portfolio. We work with property and legal experts, along with the Charity Commission, to ensure the best returns and then re-invest these funds in to other areas of our charitable work.

Q:
What types of properties do you have?

A:

A mixture of residential and commercial. Our residential properties range from one-bedroom apartments to entire Georgian townhouses. We have approximately 60 properties, most in Bath city centre. Our commercial properties are let to a range of tenants, including independent and international retailers, cafes, restaurants and offices; many based within the busiest commercial areas of Bath.

Q:
Who rents your properties?

A:

We rent to the public and commercial tenants. Our residential and commercial properties are advertised on the open market, in line with market rates. Many tenants specifically choose to rent from us, knowing that their rental fees are then reinvested to help support our activities and projects in the wider community.

Q:
Can anyone rent one of your properties?

A:

Yes, they are rented on the open market. Our numerous residential properties are available to rent by the public. If you are applying to live in one of our almshouses, there are specific criteria which you can find on the Living Independently page. Rental returns on our residential and commercial properties go towards subsidising our almshouses.

Q:
How do I rent a property from St John's?

A:

Please enquire through a member of the Estates team.

Q:
What does it cost to live in an almshouse apartment?

A:

Charges will vary depending on accommodation offered. There is a weekly maintenance charge, which includes a rental charge, heating and water rates. The charge also covers general repairs, cleaning of communal areas, gardening and landscaping. Some people may be entitled to housing benefit. You can find the eligibility criteria on the Living Independently page.

Q:
How much are your care and support services?

A:

Cost of personal care and support – £19 per hour

Laundry services – £19 per hour (more detail on request)

Housekeeping services – £11 per hour

Chaperoning and shopping – £19 per hour

Q:
Who provides the care?

A:

The service is managed by our Head of Care and Community Services, who is registered with the Care Quality Commission. All our Independent Living Assistants receive a thorough induction process to equip them with the skills needed to provide effective care and support for our residents.

Our staff are passionate about the support they provide to people living in our apartments. A quote form the recent CQC report, said

“People were supported and treated with dignity and respect; and involved as parters in their Care”

Q:
What does it mean to live independently at St John's?

A:

First of all, we are not a Care Home, although we are regulated under CQC to provide personal care should people need it.

Our Living Independently Service means people get to live in their own homes, safe in the knowledge there is, if needed, support from neighbours, community and staff. Additionally, support staff provide consistent 24-hour cover, seven days a week.

Q:
Is there a social scene at St John's?

A:

Absolutely. You can be involved as much or as little as you wish. Examples of the sort of things on offer include; Silver Swans Ballet, Curry & Quiz Nights, Themed Evenings, Musical Events, Book Clubs, Afternoon Teas – all of which are organised by the residents’ social committee.

Q:
With regards to your Funding Support Programme, what do you mean by 'Professional Referrer'?

A:

Professional Support Worker of a registered Charity. We rely on our Professional Referrers to provide us with accurate, relevant information in order for us to make a decision to award funding.

Q:
What is your response time for an individual funding application?

A:

On average, five working days. We are able to respond quickly once an applications has been submitted, sometimes within hours. However, we aim to make a decision within five working days.

Q:
What issues do you address via your Funding Support Programme?

A:

We support projects which tackle six key social issues:

  • Health and Wellbeing
  • Housing
  • Isolation
  • Poverty
  • Relationships
  • Employment and Skills

Q:
What type of projects and programmes will you support?

A:

We direct our funding in to five areas:

  • Access to Opportunities
  • Community Engagements
  • Crisis Intervention
  • Housing and Finance
  • Wellbeing

Q:
When can organisations apply for funding?

A:

For Development, Pilot and Project Funding, our application deadlines are:

  • Friday 25th January
  • Thursday 18th April
  • Friday 16th August
  • Monday 28th October

For Core Funding, our application deadline is:

  • Wednesday 31st July

Applicants to all of the above programmes should submit their applications by 5pm.

Our Community Awards Programme is open on a rolling basis. Constituted community groups are welcome to apply at any time before the final Organisation Funding Programme deadline of Monday 28th October.

We aim to respond to applicants within one month of each deadline. Any changes to our deadlines will be posted on our website.

Q:
Why were St John's Activities set up?

A:

To promote wellbeing within our community. Informal research showed that there was a real social need to give people, over the age of 55, an outlet for creativity, a dedicated space in which to do it and which didn’t incur costly membership fees. It was also an opportunity for us to embrace a wider public.

Q:
What activities are held at The Bubble and your other community hubs?

A:

A wide range that changes from month to month. Activities generally fall within the areas of Health & Wellbeing, Life Skills and Education.

Sample classes include: Aromatherapy, Art, Ballet, Cookery, IT, Knitting, Photography, Pilates, Reflexology, Tai Chi, Textiles and Yoga.

Q:
What does it cost to attend an activity?

A:

Some activities are free of charge, some will incur a cost. Where courses are free, we welcome a small donation.

Any charge incurred will reflect the style of the course and materials used. In all cases, full details will be available in the What’s On Guide.

Q:
Can other organisations use The Bubble?

A:

Yes, it’s available to hire to other approved organisations. The Bubble’s city centre setting makes it very accessible and ideal for hosting a variety of activities.

We are keen to develop more working partnerships and are pleased to make The Bubble available for hire as part of this approach.

Q:
Who can attend St John's activities?

A:

People, over 55, who live in Bath and the surrounding area. Many classes require pre-registration, so attendees are advised to check the timetable for availability first. Most activities take place after 10am to keep travel costs low. Some health-related courses may require a referral if places are limited.

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