FAQs

Q.
What does it mean to live independently at St John’s?

A.

First of all, we are not a Care Home, although we are regulated under CQC to provide personal care should people need it.
Our Living Independently Service means people get to live in their own homes, safe in the knowledge there is, if needed, support from neighbours, community and staff.
Additionally, support staff provide consistent 24-hour cover, seven days a week.

Q.
Who provides the care?

A.

The service is managed by our Head of Care and Community Services, who is registered with the Care Quality Commission. All our Independent Living Assistants receive a thorough induction process to equip them with the skills needed to provide effective care and support for our residents.

Our staff are passionate about the support they provide to people living in our apartments. A quote from the recent CQC report, said “People were supported and treated with dignity and respect; and involved as partners in their care.”

Q.
How much does it cost to live in an almshouse apartment?

A.

Charges will vary depending on accommodation offered.
There is a weekly maintenance charge, which includes a rental charge, heating and water rates. The charge also covers general repairs, cleaning of communal areas, gardening and landscaping. Some people may be entitled to housing benefit.

Q.
How much are your care and support services?

A.

• Cost of personal care and support an hour of care/ support costs £19 plus VAT
• Laundry services are charged at £19 per hour plus VAT more detail on request
• Housekeeping services are charged at £11 plus VAT
• Chaperoning and shopping at £19 per hour plus VAT

Q.
Is there is social scene at St John’s?

A.

Absolutely. You can be involved as much or as little as you wish.
Examples of the sort of things on offer include; Silver Swans Ballet, Curry & Quiz Nights, Themed Evenings, Musical Events, Book Clubs, Afternoon Teas – all of which are organised by the residents’ social committee.